ADT

Read Customer Reviews

Visit ADT.com
Average Ratings
Overall
Price
Ease of Use
Reliability

ADT is the number one security company in America. For more than a century, it has been an established name when it comes to home security and protection. For added home security, the company now has the ADT Companion Service personal emergency medical alert system to help senior citizens, disabled individuals as well as other people maintain an independent lifestyle.

Reliability

The ADT Companion Service Personal Emergency Response System is reliable. If the emergency occurred when the individual is far from the phone or base station, ADT will immediately call for help in behalf of the individual. What makes the ADT Companion Service Personal Emergency Response System very dependable is that it has a long range capability that reaches up to 300 feet. This means that the system works even if the person is outside the house. In the event of a medical emergency, a push of the button will immediately connect the person in need to a trained ADT professional. Unfortunately, the ADT professional is not a qualified medical personnel, and is in no position to give medical advice.

Ease of Use

From the installation to the actual use, there is nothing difficult about the ADT Companion Service Personal Emergency Response System. In most areas, installation is done by a specially trained ADT representative. As for its usage, it is very easy. When the individual needs help, he or she just needs to press the help button that comes in the form of either a wristband or pendant. Upon the pressing of the button, the person in need will immediately be connected to the ADT professional through the 2-way intercom. Using the system is as easy a pressing a button.

Price

The ADT Personal Emergency Response System is quite expensive compared to other medical alarm systems in the market. Unlike other systems that only ask for a particular amount monthly to cover everything, the installation fee and the monitoring fee of ADT are separate. The installation and activation fee is $75 each, while its 12-month monitoring agreement costs $34.95 per month. However, ADT customers who use the home security service can save money from discounts. Installation for the Companion Service is $49, while the monthly charge for monitoring is priced at $29.95. The aforementioned prices can still change and local permit fees may add to the expense.

Overall

The ADT Personal Emergency Response System presents itself as a unique alternative to other medical alarm systems in the market. It does function the same way as others: it has the base unit and a separate personal help button that allows easy access to help in case of an emergency. However, it is different in terms of the service provided and price. The ADT professional will dispatch emergency services when needed, but the person is not equipped to provide medical advice. As for the price, it can be considered as the biggest disadvantage of the product. It is too expensive compared to the competition. Regardless of this minor setback, the system from ADT is a viable option.

Information
Lock Box
Setup Fee DiscountADT members $26 off AARP 20% off
30 day Money Back Guarantee
Lifetime Equipment Guarantee
Power Failure Battery Life12 Hours
24/7 Emergency Call Support
Range of Emergency Button300 Ft
911 Phone Service
Hallway button
Activity Assurance
Additional buttons
Setup Fee$75
Monthly Fee$34.95
Monthly Fee DiscountsADT members $5 off AARP $2 off
Contract Required1 year contract
Waterproof Button
Pendant Button
Wristband Button
Beltclip Button
24/7 Tech Support
BBB Ratingn/a
Years in Business130 Years