ADT is the number one security company in America. For more than a century, it has been an established name when it comes to home security and protection. For added home security, the company now has the ADT Companion Service personal emergency medical alert system to help senior citizens, disabled individuals as well as other people maintain an independent lifestyle.
Reliability
The ADT Companion Service Personal Emergency Response System is reliable. If the emergency occurred when the individual is far from the phone or base station, ADT will immediately call for help in behalf of the individual. What makes the ADT Companion Service Personal Emergency Response System very dependable is that it has a long range capability that reaches up to 300 feet. This means that the system works even if the person is outside the house. In the event of a medical emergency, a push of the button will immediately connect the person in need to a trained ADT professional. Unfortunately, the ADT professional is not a qualified medical personnel, and is in no position to give medical advice.
Ease of Use
From the installation to the actual use, there is nothing difficult about the ADT Companion Service Personal Emergency Response System. In most areas, installation is done by a specially trained ADT representative. As for its usage, it is very easy. When the individual needs help, he or she just needs to press the help button that comes in the form of either a wristband or pendant. Upon the pressing of the button, the person in need will immediately be connected to the ADT professional through the 2-way intercom. Using the system is as easy a pressing a button.
Price
The ADT Personal Emergency Response System is quite expensive compared to other medical alarm systems in the market. Unlike other systems that only ask for a particular amount monthly to cover everything, the installation fee and the monitoring fee of ADT are separate. The installation and activation fee is $75 each, while its 12-month monitoring agreement costs $34.95 per month. However, ADT customers who use the home security service can save money from discounts. Installation for the Companion Service is $49, while the monthly charge for monitoring is priced at $29.95. The aforementioned prices can still change and local permit fees may add to the expense.
Overall
The ADT Personal Emergency Response System presents itself as a unique alternative to other medical alarm systems in the market. It does function the same way as others: it has the base unit and a separate personal help button that allows easy access to help in case of an emergency. However, it is different in terms of the service provided and price. The ADT professional will dispatch emergency services when needed, but the person is not equipped to provide medical advice. As for the price, it can be considered as the biggest disadvantage of the product. It is too expensive compared to the competition. Regardless of this minor setback, the system from ADT is a viable option.
| Information | |
|---|---|
| Lock Box |  |
| Setup Fee Discount | ADT members $26 off AARP 20% off |
| 30 day Money Back Guarantee | |
| Lifetime Equipment Guarantee |  |
| Power Failure Battery Life | 12 Hours |
| 24/7 Emergency Call Support | |
| Range of Emergency Button | 300 Ft |
| 911 Phone Service | |
| Hallway button | |
| Activity Assurance | |
| Additional buttons | |
| Setup Fee | $75 |
| Monthly Fee | $34.95 |
| Monthly Fee Discounts | ADT members $5 off AARP $2 off |
| Contract Required | 1 year contract |
| Waterproof Button | |
| Pendant Button | |
| Wristband Button | |
| Beltclip Button | |
| 24/7 Tech Support | |
| BBB Rating | n/a |
| Years in Business | 130 Years |
Mary Albert, Health Writer
Jack Stewart, Recreational
Alice Mitchell, Travel Writer
Dorthy Wilson, Relationship Writer
Since I had the ADT Companion Service installed, I have felt secure and protected. I have needed help a couple of times, and help arrived a few minutes after I pressed the button. I also accidentally pressed the button several times, but the people over ADT were patient with me. I highly recommend ADT to all independent living seniors!
I didn’t think it was a good idea for my grandfather to stay at his house alone, but the family allowed it because that was what he wanted. For my own peace of mind, I got him the ADT Companion Service. My grandfather can be stubborn, always insisting he can take care of himself, but I wasn’t always sure. The thing that worried me most about medical alert systems is how they can work when there is no electricity. Sure, they function well when there is power, but what happens when there isn’t? If there was an accident during a power outage, I wasn’t sure if my grandfather could ask for help. I was visiting him the other day when the bad weather caused the loss of power. I heard the unit go into battery mode. That was the day I gave myself a pat in the back for choosing ADT!
My mother and I often argued about her situation. She wanted to live independently; because I lived far away from her, I wanted her to move into assisted living. I thought the discussion would never end until my cousin suggested that I should get a medical alarm. He said it was both for my peace of mind and my mother’s safety. The medical alarm system that my cousin’s mother-in-law used was the ADT Companion Service. I didn’t know much about these systems, so I purchased ADT without really considering other options. My mother got what she wanted; she was able to live alone and I worried less. Some weeks after I had the equipment installed, my mother had an accident. She was bleeding and she couldn’t get up. Thankfully, she still remembered the pendant she wore on her neck. She pressed the button and got the help she needed. It seems like I got lucky by choosing ADT. If I didn’t get it for my mother, who knows what would have happened to her? She would have bled for hours without anyone knowing! For $34.95 a month, the ADT Companion Service can be considered a steal.
I have nothing but good things to say about the ADT Companion Service. I purchased it for my mother a year ago and the excellent service has been consistent. I was impressed with the quick response time: each time my mother pressed the button, I can expect help to arrive in just minutes. My mother surely doesn’t have to wait too long to get the assistance she needs. ADT also has good technical support. I can say that ADT is very reliable. I certainly don’t mind paying that much for service this great!