Vivint Review

Review Summary

Vivint is one of the largest companies in North America when it comes to home automation, which includes their home security solutions. This company offers a variety of monitoring packages and solutions for consumers who are looking for the best home security companies to work with. Keep reading this home security review to learn more.

Pros:

  • Affordable packages for all budgets
  • More high-tech solutions than other companies
  • Reputable, award-winning services and solutions

Cons:

  • Systems might be too high-tech for consumers who want basic security
  • Lowest package starts at $50 per month
  • Limited information regarding installation on the website

Bottom Line:

As far as home security reviews go, Vivint definitely does better than most. Their website is quite comprehensive, offering information on all of their packages and products to consumers. They do have a variety of affordable packages for people who want the next level of high-tech security solutions. However, their technology comes with a price, as you won’t find any “$29.95 per month specials” here. All in all, the company has a good selection of services and reasonable prices for those services, along with support and customer service that is very reputable.

The Breakdown

Monitoring Services

All monitoring services from Vivint include 24/7 monitoring by professional technicians, giving consumers protection 365 days a year. With certified technicians always on call, consumers have the peace of mind that they are getting the support that they deserve. Home security monitoring solutions from Vivint include everything from basic packages to high-tech solutions that pull out all of the stops, giving consumers plenty of home alarm monitoring options to choose from.

Home Security Equipment Needed/Offered

The packages available with a home security alarm system from Vivint include various equipment options. In addition to the basic included home security equipment, customers can purchase products separately to improve or customize their solutions. Home security equipment includes:

  • Touch-screen control panel
  • Smart thermostats
  • Video surveillance cameras
  • Door/window sensors
  • Motion detectors
  • Glass break detectors
  • Key fobs
  • Carbon monoxide and smoke detectors
  • Automatic door locks
  • Appliance/lighting controls
  • Weather alert equipment
  • Non-emergency alert equipment

Installation

Information regarding installation is difficult to find on the Vivint website. However, it can be assumed from various descriptions and discussions that Vivint professionals will come to your home and install the system for you. There is no discussion of installation costs or charges with your home security system purchase, and the package pages only state that customers will pay an activation fee and monthly monitoring charges.

While it is implied that installation is included in the purchase of a home security system and solution from Vivint, it is best to verify that information for yourself before investing in this solution.

Reliability

Vivint is a name that isn’t as well known in the world of home security, but they do have an upstanding reputation. They belong to several associations and have received awards for their service through the years. The associations include:

  • Security Industry Alarm Coalition
  • Security Industry Association
  • Intertek
  • Electronic Security Association
  • National Sheriff’s Association
  • UL
  • Central Station Alarm Association
  • Canadian Security Association

Awards that have been given to Vivint through the years include:

  • 2010 Mobilizer Award for Field Service
  • 2011 SDM Dealer of the Year
  • Consumers Digest Best Buy
  • Ernst & Young Entrepreneur of the Year 2010
  • Top 50 Call Centers for Customer Service
  • CSAA Five-Diamond Certification
  • Gold Level Gartner/ 1to1 Media CRM Excellence Award for Enterprise Efficiency
  • Sammy 2011 Award for Best Community Outreach Program
  • 2011 Alfred P. Sloan Award for Business Excellence

Price/Costs Involved

Vivint offers a variety of packages for its customers who want wireless home security and other solutions. The package costs include:

  • $49.99 per month for home security package, activation as low as $99*
  • $57.99 per month for energy management package, activation as low as $149*
  • $68.99 per month for home automation package, activation as low as $199*

*All packages include an activation fee that is calculated based on credit score

The details of these packages and their included features can be found on the website, allowing consumers to choose which solutions work best for their needs. As far as equipment is concerned, there is a product catalog on their products page, which includes a list of all home security equipment offered and its standard retail pricing. This list is as follows:

  • Go Control Panel: $699
  • Smart Thermostat: $99
  • Fixed Video Camera: $149
  • Pan and Tilt Camera: $199
  • Lighting/Small Appliance Control: $49
  • Carbon Monoxide Alarm: $120
  • Key Fob: $60
  • Smoke Alarm: $120
  • Recessed Door Sensors: $60
  • Door/Window Sensors: $60
  • Glass Break Detector: $120
  • Medical Pendant: $60
  • Wireless Keypad: $60

Packages from Vivint do include various home security equipment in their costs depending on the package that you choose, but extra products can be purchased separately at these prices.

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