Pinnacle Security Review

Review Summary

Pinnacle Security is a leader in innovation in the home security industry. This company claims to have the best solutions to give consumers the peace of mind that they deserve. If you are looking to get more out of your home security systems, you have to learn more. Use our home security review to explore Pinnacle Security and what they have to offer.

Pros:

  • Same day installation in most cases, included in package cost
  • GE security equipment
  • Award-winning services and support

Cons:

  • Not all prices listed for equipment
  • Most customers sign a 42 month contract, although it varies by location
  • No free equipment

Bottom Line:

Pinnacle Security does have affordable options for people who need home security solutions. The fact that they bundle all of the equipment into packages makes it much more affordable and easier to get what you need. You don’t get free equipment, but you do get included installation by a professional and many package options for monitoring that will give you peace of mind. Although it might not actually be a reflection of the business because of the subjectivity of complaints, Pinnacle does have an F rating from the BBB, which they discuss at length on their site and claim it does not have any reflection of how reputable their company actually is.

The Breakdown

Monitoring Services

Monitoring services from Pinnacle Security offer 24/7 support, including constant monitoring with 2-way communication and cellular monitoring for those without landline phone access. There are also monitoring packages for families with kids and teens at home, as well as monitoring for homes that include a lot of doors and windows. It’s all about customizing things to your needs, no matter what you have in mind. Call center technicians are trained and able to provide you with all of the support that you need for fast response in the event of an emergency.

Home Security Equipment Needed/Offered

There are many different packages and add-ons that are available from Pinnacle Security for your home security equipment needs. Packages all include 24/7 monitoring services for police, fire, and medical emergencies. They also offer two-way voice communication and a lifetime warranty, as well as the following equipment:

Essential Package

  • Simon XT panel
  • Cell unit
  • 2 window and door sensors
  • Motion sensor
  • Yard sign and window stickers

Mobile Control Package

  • Simon XT panel
  • Cell unit
  • 2 window and door sensors
  • Key remote
  • Yard sign and window stickers
  • Touch-screen keypad
  • Wall fob
  • Glass break detector

Add-ons and Other Equipment

  • Cell unit
  • Carbon monoxide detector
  • Door and window sensors
  • Fixed camera
  • Freeze sensor
  • Glass break detector
  • Garage sensor
  • Image sensor
  • Motion sensor
  • Pan/tilt camera
  • Recessed door sensors
  • Keychain remote
  • Smoke/Fire detector
  • Touch screen keypad
  • Wall fob
  • Door and window stickers

Installation

Installation is done by Pinnacle professionals that are certified and trained in the installation of GE security equipment. Usually, appointments are made same-day or next-day and it only takes about an hour and a half to install the entire system. There are flexible scheduling options and all installation services are included in the packages that you purchase for your home security needs. By offering free installation, they are able to cater to customers who don’t want to spend a lot but don’t want to do installation on their own.

Reliability

Pinnacle Security is a reputable company with many awards for their service. They haven’t been in business long, but they do know how to offer their customers the support that they deserve. Along with 24/7 monitoring, customers also get a lifetime service guarantee and other benefits to guarantee reliability. It should be noted that while the company discusses their rating in length on the website, it doesn’t have a good standing with the BBB.

Price/Costs Involved

Pinnacle Security offers a variety of different monitoring packages and solutions. The costs of their services vary from one package to the next. They also bundle their equipment costs in the packages to save money. Consumers can choose from home security equipment costs based on the following packages:

Essential Package: $199
Mobile Control Package: $299
Stay at Home Package: $299
Enhanced Perimeter Protector: $299

These packages are available in monitoring services that range from $34.99 to $49.99 per month, depending on what packages are chosen. It’s all about giving customers less to pay up front, which is the goal of pricing with Pinnacle Security. Their equipment costs for add-ons are not readily available on the site, but can be requested via email or phone.

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